Frequently Asked Questions


Coronavirus Information and Updates

The safety and health of our customers and staff is always at the forefront of everything we do. As a result, we are monitoring the situation regarding COVID-19 in Italy and other destinations very closely. We will always take our lead from the World Health Organisation (WHO) and the Foreign Commonwealth Office (FCO), rather than speculative press stories. Providing both organisations say it is safe to travel, then all trips and tours will take place as planned. We will of course monitor and stay very close to all developments and we will contact guests in date departure order if the situation changes.

Please continue to visit this page for up-to-date information

Coronavirus - Latest Updates for our Customers

Further to the government advice our call centres and offices are now temporarily closed.

AS per our previous update, we will be unable to operate any holidays from 18th March up to and including 30th April and so will be postponing or cancelling these departures.

Please do not try to call us as we are now managing everything through

Please see the below if you are due to travel away with us.

Due to unprecedented call levels we can now highlight your options and also how to contact us.

As you are aware, due to government advice all of our breaks are now postponed up to and including 30th April.

We have now contacted all of our clients affected by these postponements by either e mail or in writing.

You have 2 options:

Option 1:

Transfer your booking to a future date and as a thank you we will give you 10% off this transferred booking. You can look at all of our holidays at

Simply email with the following information:
- The lead name of the booking
- Your Original Booking Reference Number
- Your travel date
- The new holiday you would like to transfer to
We will then get your transferred to this new holiday

Option 2:

We can issue you with a Holiday Credit note to the value of the cost of your original holiday. Your Holiday Credit Voucher is fully endorsed and protected by the Bonded Coach Holiday Group (BCH) which is a Government-approved consumer protection scheme and whom we are members of.

You can use this to transfer to a holiday in the future and as a thank you we will also offer you 10% off this transferred holiday. If you have not used this Holiday Credit Note by the 31st July 2020 you can contact us to discuss your options including a full refund.

To request a Holiday Credit Note please email noting down the following:

- Your Booking Reference Number
- Your original departure date
- The Lead Name on the booking

We appreciate that many clients are concerned as to the future travel advice from the government.

With this in mind we can offer you 2 choices:

- Option 1 - We have reduced our balance due dates to 3 weeks before departure (from 6 weeks).
- Option 2 - Or If you would like to transfer your booking to a future date we can do this free of charge. You can look at all of our holidays at

Simply email with the following information:

- The lead name of the booking
- Your original Booking Reference number
- Your travel date
- The new holiday you would like to transfer to

We will then get your transferred to this new holiday

Our normal terms and conditions of booking apply please see for all of our sensational breaks.

Please email us at with your instructions and we will then work through these.

Please be assured your break and money is safe and we thank you for your understanding and patience.

Insurance Update

Please note that any new insurance policy sold from Monday 16th March will not cover you for Coronavirus related claims. This applies to customers transferring to departure dates after 16th March 2020. Any policy purchased before this date will still cover you for Coronavirus claims.  

If you'd like some more information regarding our insurance policy, please click here.

Any updates will be posted on our facebook page.

Click here for more information about the Coronavirus.

How safe is my money once the holiday is booked?

Caledonian Travel have taken out a financial bond with the Bonded Coach Holidays Group of the Confederation of Passenger Transport (CPT). This means that in the unlikely event that we become insolvent and have to cancel the holiday, you will be able to obtain a refund
Please see for further details.

How do I book a holiday?

Booking your holiday is simple:
1.   Search all of our holidays and late offers on this website- using our simple holiday search facility
2.    Call us on 0344 815 3001 and one of our sales advisors will be happy to assist
3.    Call into our own Caledonian Travel Centre Glasgow, or approved agents- go to
Unless otherwise stated all prices shown on this website are per person sharing a standard twin or double room/ cabin. Terms & conditions apply.

How late can I book my holiday?

Subject to availability you can make your booking right up to the day before departure, don’t worry about the paper work we will inform all the relevant people of your booking details. Look out for our web specials offers on holidays departing within the next 8 days.

What happens once I've booked?

As soon as your booking is made either by telephone or the website a booking confirmation will be sent. It is important you check this confirmation carefully to ensure all the details are correct. If you have paid for your holiday in full or have taken travel insurance at the time of booking you also receive your luggage labels and your insurance statement of cover, usually within five working days.

The deposit you pay depends on the holiday you choose- see below for details, you pay this deposit at the time of booking plus any insurance premiums, which is also payable at the time of booking. You must pay the balance of the total holiday cost in full to us at least 4 weeks before departure, this date will be shown on the confirmation you receive.

UK Holidays - A deposit of £35 per person - 2 and 3 day breaks | £45 per person - 4 and 5 day breaks | £60 per person - 6 day holidays | £70 per person - 7 and 8 day holidays.

Europe, Ireland & Channel Islands Holidays - A deposit of £35 per person - 3 day breaks | £45 per person - 4 day breaks | £50 per person - 5 day breaks | £65 per person - 6 day holidays | £70 per person - 7 day holidays | £80 per person - 8 day holidays | £90 per person - 9 day holidays | £100 per person -10 to 15 day holidays

Can I make special requests?

If you have any special requests for services not included in the holiday price - for instance low floor bedrooms or special diets - you must notify these to us at the time of booking. Please check these are detailed on your holiday tickets. We will do our best to provide for your requirement, however, special requests cannot be guaranteed.

Requests for the carriage of wheelchairs will normally be accepted, but may be limited on certain holidays. Requests for the carriage of lightweight motorised scooters/wheelchairs cannot usually be accepted as a result of health & safety legislation.

How do I change or cancel my holiday?

All changes to bookings whether cancellation or amendments must be made by the lead name on the booking and by contacting Caledonian Travel or your booking agent.


If for circumstances beyond your control (for example if you are unfit to travel due to illness or you are called for jury service) you are unable to go on the holiday you may transfer your holiday to another person provided you notify us as soon as possible. We shall be entitled to charge a £10 administration charge and to charge you for any other additional costs incurred by us as a result of the transfer of the holiday. Both you and the person to whom you transfer the holiday will be liable to us for proper performance of this Contract.

If you wish to change any other details of your holiday (for example the point at which you join) we will endeavour to meet your requirements so far as possible. In particular, if you wish to change the departure date of your holiday, you must be outside 28 days of your existing departure date. For all changes we reserve the right to charge a £10 administration charge and to charge you for any other costs which we may incur as a result of your change.

Holiday Cancellation?

If you cancel your holiday for departures in 2020 then we will make the following cancellation charges:

Number of days before the Holiday starts that cancellation is made. Cancellation charge
More than 42 days Loss of deposit
31 to 41 days 30% of total Holiday price
22 to 30 days 50% of total Holiday price
8 to 21 days 75% of total Holiday price
7 days or less 100% of total Holiday price

Please note that the minimum cancellation charge is the amount of the deposit plus any insurance.

Do I need travel insurance?

We require you to take out holiday insurance when travelling to Ireland, the Channel Islands or the Continent. On travel within the UK, we strongly recommend that you take out insurance. We are able to offer you a Caledonian Travel Insurance policy, which has been specifically designed for our customers. If you prefer, you may take out alternative holiday insurance but we may require you to provide us with evidence of the insurance policy and cover where travel is to Ireland, the Channel Islands or the Continent.

Consistent with all travel insurance policies when you take out our holiday insurance you must declare any reason, medical or otherwise which may influence the insurers’ decision in accepting you for cover. Caledonian Travel cannot be held responsible for costs arising from a failure to take out adequate holiday insurance cover.

National Holidays Tours Limited t/a Caledonian Travel is an appointed representative of ITC Compliance Limited which is authorised and regulated by the FCA (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts.

Are all holidays available to book?

All holidays are available at the time of brochure production. However, as bookings are made holidays may become subject to the availability of room types and coach seats.

What is the duty free allowance on continental holidays?

The following information is provided as a guide only, you are recommended to check the following website for up to date government information

Arrivals from EU countries

When arriving into the UK from an EU country you can bring in an unlimited amount of most goods. For excise goods such as alcohol and tobacco, there are no restrictions. However you must meet the conditions below:

The goods are for your own use or as a gift. If the person you give the goods to pays you in any way (including reimbursing you for any expenses or payment in kind), then it's not a gift and the goods may be seized. The goods are duty and tax paid in the EU country where they were acquired.

Customs checks when coming from the EU

If a customs officer from the UK Border Agency (UKBA) thinks you may be bringing in excise goods such as alcohol and tobacco from the EU for commercial use - perhaps to sell to other people or simply for reimbursement - they may ask you questions and make checks. You may be asked about:

The type and quantity of goods you’ve bought / why you bought them / how you paid for them / how often you travel / how much you normally smoke or drink

Although there are no limits on the amount of alcohol and tobacco you can bring in from most EU countries, customs officers are more likely to ask you questions if you have more than:
800 cigarettes / 100 cigars / 200 cigarillos / 1g of tobacco / 110 litres of beer / 90 litres of wine / 10 litres of spirits / 20 litres of fortified wine (for example port or sherry)

If HMRC is satisfied that the goods are for a commercial purpose it may seize them and may not return them to you.

Do I need a passport for Ireland?

UK citizens do not require a passport or visa to enter Ireland. However, you will require some form of identification with photograph, usually a passport or driving license.

Non UK Citizens are required to contact their own embassy to confirm entry requirements.

Passport and visa information?

If the Holiday involves travel outside of the UK and you are a British citizen then you must bring your passport with you. If you are not a British citizen you should check whether you require a visa from your own embassy. Caledonian Travel cannot be held responsible for any passenger travelling without proper documentation. If the Holiday involves travel outside the UK you should obtain a European Health Insurance Card. This will ensure that you can obtain medical treatment if you become ill. You can obtain an EHI Card from the Department of Health on-line or by telephone.

We advise that you have a minimum of 3 months left before the expiry of your passport, anything less you should contact the Passport Office.


Country Currency
Austria Euro
Belgium Euro
France Euro
Germany Euro
Italy Euro
Netherlands Euro
Republic of Ireland Euro
Spain Euro
Northern Ireland Sterling
Switzerland Swiss Franc
Chech Republic Koruna
Hungary Forint
Poland Zloty

When travelling to or from the UK by ferry, payment can usually be made in either Sterling or Euros, however any change due will usually be given in Euros.

What is the luggage allowance?

There is no restriction on the amount of luggage taken on any holiday, however, a maximum weight of 20kg per item should be observed. Holidays to Jersey have a 15kg per person luggage allowance.

How do I make a complaint?

If you have any complaints during the holiday it is essential that you notify the supplier of the service and you must tell the coach driver/courier as soon as possible. Your driver/courier will try to resolve the problem for you. If the coach driver/courier has not been able to resolve your complaint you should write to us, email us at or use the Contact Us page on this website, explaining what your complaint is about within 21 days after the holiday. Except in respect of death or injury caused by negligence, we regret that we cannot accept liability for any claims which you do not notify to us within 21 days.

Have you got a suggestion box?

Caledonian Travel are always happy to receive any suggestions, please email these to .All suggestions will be forwarded to the relevant department.

Why do you charge a single supplement?

Whilst many of our selected hotels levy varying charges for single bedroom occupancy Caledonian Travel has adopted a policy of spreading these charges equally across our holiday programme, thereby (subject to availability) allowing single bedroom allocation on all departures. For certain longer holidays special single room supplements may apply.

Single bedroom occupancy supplements for most holidays departing in 2020 are as follows:

Holiday Duration UK Holiday Europe & Ireland
2 days £16 -
3 days £22 £45
4 days £28 £55
5 days £32 £70
6 days £44 £80
7 days £48 £95
8 days £52 £105
9 days   £110
10-11 days   £130
12-13 days   £150
15 days   £160

Are there discounts for children?

Children are welcome on all holidays and short breaks – unless specifically designated “adult-only”. Child discounts are normally available to all children aged 2-12 years inclusive when travelling with at least one adult per child (unless otherwise stated). Infants aged below 2 years may travel free of charge but cannot be guaranteed an individual coach seat and separate arrangements may be required for the provision of a cot. Please ask at the time of booking. Some European legislation advises that when travelling all children/infants should have an individual seat on the coach available to them. A nominal charge will therefore be applicable for a reserved coach seat for any infant travelling on any continental break.

Do your coaches use the Eurotunnel or the ferry?

All holidays to Europe or day trips to the Continent will usually travel via the ferry, unless the situation is beyond our control, where alternative arrangements have to be made.

Use of E-Cigarettes

We do not allow the use of e-cigarettes on any of our coaches. Regular comfort stops will be made on all journeys.

Lost Property

We do remind all of our holidaymakers to ensure that everything is taken off the coach at the conclusion of your holiday. If however you do think you have lost an item please email and we will discuss these items with you and assist you.

Consumption of Alcohol on our coaches

As per our terms and conditions of booking alcohol is not permitted to be consumed on our coaches.

Are my seat numbers guaranteed?

On most holidays you can reserve your seat at the time of booking. Very occasionally for operational reasons we may need to change your seat number, if this is the case our customer service team will liaise with you. If we do have to change your seat number we will ensure that your party is kept together on the coach so as to cause minimal disturbance.